去做做不来规模化的事:创业公司如何获取最初的种子用户
Do Things That Don't Scale: How to Get Your First Users
The most common unscaled thing founders have to do at the start is to recruit users manually.创业初期创作者最需要做、但也最不具备规模化效应的事情,就是通过人工撬动的方式去手动招募早期用户。
Nearly all startups have to do this: you can't sit around waiting for users to come to you; you have to go out and get them.几乎所有成功的创业公司早期都历过这个阶段:你绝对不能坐在家里死等用户送上门,你必须主动出击把他们拉过来。
A surprising number of founders act as if startups were like light switches that you simply flip on, expecting explosive viral growth.令人震惊的是,有太多创业者总把创业当成按电灯开关——以为只要产品上线,就会自动迎来爆炸式的病毒增长。
Here is the exact playbook to manually recruit your first batch of users and kickstart momentum:以下就是手动获取第一批种子用户并启动业务势能的确切实战指南:
The Fragility of Early Startups: Execute Manual Onboarding.早期创业公司的脆弱性:亲自下场执行“人工带入(Onboarding)”。
In the early stages, your product is incomplete and your brand is unknown; nobody will naturally stumble upon it and stay.在极早期,你的产品充满瑕疵且毫无知名度,绝不可能有人自然路过并主动留下来。
Stripe's founders executed the famous "Collison Installation": instead of asking people to test their private beta, they snatched laptops and installed it on the spot.Stripe 创始人当年执行了著名的“科里森安装法”:他们从不客套地问对方“能否回去试用一下”,而是直接拿过对方的电脑现场当面帮你装好。
Do not just send registration links; sit next to your early users, walk them through the setup, and watch where they stumble.切勿只丢一条注册链接;坐在你的种子用户身旁,手把手带他们配置完成,并亲眼观察他们在哪里产生了卡顿。
Pick a Small, Dense, Hyper-Specific Target Market.锁定一个极度狭窄、节点密度极高的微型目标市场。
It is vastly better to make a few users insanely happy than to make many users vaguely interested.让极少数用户感到“爽到极致”,其价值远胜于让一大群人感到“微弱的泛泛兴趣”。
Facebook started exclusively at Harvard—a dense, highly-networked environment of a few thousand students.Facebook 早期仅仅服务于哈佛大学——一个节点密度极高、拥有数千名学生且人际网络高度交织的密闭环境。
Focusing on a hyper-narrow market makes it exponentially easier to achieve word-of-mouth saturation.死磕一个极度狭窄的微型市场,能让你以指数级的轻松程度迅速实现口碑爆炸式的局部饱和。
Go Where Your Potential Power Users Already Gather.亲自踏足潜在硬核用户早已高度聚集的“原生阵地”。
Do not launch expensive ad campaigns; physically or digitally go to where your potential users hang out.切勿砸钱投广告;直接在物理层面或数字空间里,深入到你潜在用户日常聚集的场所中去。
If you are building a product for designers, spend time in specific subreddits, specialized Discord servers, or industry meetups.如果你在为设计师做一款工具,那就泡在具体的 Subreddit 社区、特定的 Discord 服务器或线下沙龙里。
Pitch users individually, listen to their problems, and offer your product as a custom solution to their immediate pain.一对一地向用户介绍你的方案,倾听他们的真实痛点,将你的产品包装为解决他们眼前困难的定制方案。
Delight Individual Users Beyond Any Scale Rationality.以完全违背“规模化理性”的极致态度,让早期用户倍感惊喜。
Your early scale disadvantage is actually your ultimate superpower: you can offer insane, non-scalable customer support.你早期不具备规模化能力劣势,反而是你终极的超级武器:你可以提供无与伦比、无法规模化的极致客户服务。
Send hand-written thank-you notes, build custom features overnight for a single client, or hop on 1-on-1 strategy calls.寄送手写的感谢信、为单单一客户连夜加班开发定制功能,或是随时与用户进行一对一的深度战略电话沟通。
These early fanatical users will become your permanent evangelists, driving the organic word-of-mouth engine that money cannot buy.这些早期被你感动的狂热粉丝,将演变为你永久的布道者,驱动真金白银买不到的自然口碑传播引擎。
Build Fire through Manual Sales before Expecting Automation.在妄想依靠“自动化增长”之前,先靠“人工销售”生火撬动动能。
Many technical founders hide behind code, hoping automated marketing funnels will solve acquisition for them.许多技术背景的创业者总是躲在代码背后,幻想着靠自动化的营销漏斗来帮他们搞定获客。
You must do the uncomfortable, manual work of cold outreach, cold emailing, and direct personal selling first.你必须亲自去干那些令人不适的、人工的冷外联、冷邮件推销以及一对一的直接销售。
Manual sales forces you to directly confront customer objections and refines your messaging faster than any analytics dashboard.人工销售能强迫你直接面对客户的抗拒与质疑,其磨炼营销话术的效率远超任何数据分析仪表盘。
Use the Feedback Loop to Rapidly Iterate the Core Experience.依靠超高频的数据反馈闭环,极速迭代产品核心体验。
Manual recruitment is not just about getting numbers; it is an active research mechanism to achieve Product-Market Fit (PMF).手动招募种子用户绝非单纯为了凑户数;它是一套用来帮助你达成产品-市场匹配(PMF)的活性调研机制。
When early users reject your offer or stop using the app, immediately ask them why without being defensive.当早期用户拒绝你的提议或停止使用产品时,立刻放尊严去请教原因,切勿产生防御心态。
Take their brutal feedback, ship fixes within 24 hours, and tell them: "I built what you asked for; try it now."吸收他们残酷真实的反馈,在 24 小时内修复并更新发布,然后告诉他们:“你昨天提的要求我已经做出来了,现在试一下。”
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